FAQ
Estimates & Getting Started
The cost of a new roof depends on several factors, including the size of your home, the complexity of your roofline, and the roofing material you choose. Because we believe in radical transparency, we don’t do guessing games. We use exact measurements and detailed estimating software to give you a precise, down-to-the-penny quote with zero hidden fees.
Absolutely. We provide free, no-obligation roofing estimates for homeowners and businesses. Our team will inspect your roof, listen to your needs, and provide a highly detailed quote that outlines materials, labor, timelines, and warranties. We promise an educational experience—never a high-pressure sales pitch.
Yes, we provide completely free, zero-obligation roof inspections. Our experienced team uses the latest technology to evaluate your roof for storm damage, leaks, aging, and overall condition. We’ll show you our findings, answer your questions, and only recommend a replacement if it’s truly needed. A standard inspection covers:
- Missing or damaged shingles
- Storm, wind, or hail impacts
- Flashing and ventilation health
- Leak detection and moisture tracking
- Gutter and drainage evaluation
- Overall lifespan assessment
Yes, we want to make protecting your home as stress-free as possible. We offer flexible financing options to help make your roof repair or replacement affordable. During your consultation, we can walk you through payment plans that fit your budget.
No. At THP Roofing, our core value is radical transparency. The detailed estimate we provide is the price you pay. If we discover unexpected structural issues (like rotted decking) once the old roof is removed, we stop, document the issue with photos, and get your explicit approval before moving forward.
Roofing Materials & Services
The “best” material depends entirely on your home’s style, your budget, and your long-term goals. During your consultation, we’ll help you weigh the options without the hard sell. Our most popular systems include:
- Architectural Asphalt Shingles: Affordable, durable, and beautiful. This is a premium asphalt option with enhanced wind resistance and curb appeal, making it a great fit for most East Tennessee homes.
- Metal Roofing: Long-lasting, incredibly energy-efficient, and highly resistant to severe weather.
- Synthetic Composites: Engineered to perfectly mimic natural slate or wood shakes, but without the heavy weight, high maintenance, or risk of rotting.
We install high-quality materials from the industry’s most trusted manufacturers. Depending on your needs, we offer:
- Architectural Shingles: Our most popular choice for dimensional appearance and strong warranties.
- 3-Tab Shingles: A cost-effective, reliable baseline for essential protection.
- Impact-Resistant Shingles: Engineered to withstand severe hail and high winds.
- Designer/Premium Shingles: High-end styles tailored for a custom, luxury aesthetic.
Yes, we install premium metal roofing systems for both residential and commercial properties. Metal is an exceptional long-term investment due to its 50+ year lifespan, minimal maintenance, and high energy efficiency
Yes, we service and install flat roofing systems for modern homes, additions, and commercial buildings. We work with highly durable, cost-effective materials including TPO, EPDM Rubber, PVC, and Modified Bitumen to ensure proper drainage and weather resistance.
Yes! If your roof has a few good years left, we will tell you. We provide full repair services for residential and commercial properties, including leak detection, replacing blown-off shingles, sealing flashing, fixing ventilation, and repairing chimney or skylight leaks.
Yes, our commercial division handles everything from retail spaces and office buildings to warehouses and multi-family properties. We offer commercial repairs, full replacements, and preventative maintenance, all focused on keeping your business running with minimal disruption.
The Installation Process
Most residential roof replacements are completed in just 1 to 2 days, depending on the size of the home and weather conditions. Larger commercial projects or complex custom roofs may take slightly longer, but we always communicate the timeline clearly before we start.
East Tennessee weather can be unpredictable. We monitor the forecast hourly. If unexpected rain rolls in while your roof is exposed, our crews are trained to immediately pause work and deploy heavy-duty protective tarps and temporary dry-in systems to ensure your home remains completely watertight.
Respecting your property is a top priority. We use specialized equipment and property-protection protocols to shield your landscaping, windows, and driveway from falling debris. Once the job is done, we perform a meticulous cleanup, including rolling your entire yard with heavy-duty magnets to ensure no stray nails are left behind.
Insurance, Warranties & Trust
Absolutely. If your roof was damaged by hail, wind, or a severe storm, dealing with insurance can be overwhelming. We utilize professional estimating software (Xactimate)—the exact same software your insurance adjuster uses—to ensure nothing is missed. We help by performing the initial inspection, documenting all damage with photos, meeting your adjuster on-site, and ensuring you get a fair, accurate evaluation.
Yes, we are fully licensed and comprehensively insured for your absolute peace of mind. This includes general liability insurance and workers’ compensation coverage. We adhere strictly to all local building codes and safety standards, and we are happy to provide our credentials upon request.
Yes. As a local, family-owned business, our reputation in the Knoxville area is everything. We are proud to provide references, verified customer testimonials, and addresses of recent local projects you can drive by.
Yes. Beyond passing along the industry-leading manufacturer warranties on the materials themselves, THP Roofing stands behind our craftsmanship with a 5-Year Workmanship Warranty. If something goes wrong due to our installation, we fix it—period. We are here to serve our community for the long haul.